Reviews

Fast service excellent price works beautifully !!!

- Eileen Sellers

Very good experience

- Timothy Bennett

Today, a service tech named Gary came to my residence to repair my a/c. He was polite, did his job professionally and answered all my questions. Zenner & Ritter is lucky to have this tech/

- Orval Smith

Keith came out and installed a new furnace. Very friendly, professional, polite. I am very happy with the service, and so far the furnace is working quite well. They were also very respectful of the house and took their shoes off before coming into the home, unprompted from me.

- Kerry Zelazny

My furnace broke down in the middle of winter- I asked a few friends for referrals and Zenner & Ritter was mentioned by more than one friend. So I called them and they came out within a couple hours. The tech was extremely nice and friendly. After his recommendation to replace the furnace, I did so with Zenner & Ritter. (BTW he was not pushy, he basically said that I need to replace it but I can go with anyone I choose for the new furnace)! He recommended surprisingly the most cost effective one, which I trusted and went with. (Many companies would try to get you to get the most expensive product and be pushy about it). This tech was not, which I appreciated. After I chose what I wanted, they were out the next morning installing it. So far, works well. All the techs that came out were really nice. Spoke to Nathan from Z&R on the phone, very nice and professional. Would definitely recommend. After speaking with Nathan, I am confident that if any problems arise, he’d make sure his customer is happy. Thank you Nathan and to the techs who helped me out at Z&R!

- Bella

This is to RAVE about the service that your company provided in response to my recent request to diagnose the furnace problem in my home From the first call that I placed – to every phone call returned thereafter including Gene the Service Manager office assistants – to Steve who diagnosed the problem – and finally to Keith who installed the new furnace – EVERYTHING was done with great respect, professionalism, friendliness, and quality. I received calls back as promised Now that’s a rarity in today’s world of contractors Prices did not change. Another rarity. Steve Keith were on time – another rarity. And, Keith the installer went the extra mile explaining everything to me, cleaning up, and replacing filters He also called the next day in follow up to a question I had. He obviously is a happy employee, and this company is to be complimented on the quality people they have working for them. I would recommend their services anytime to anyone…keep up the good work! (from Niagara Falls)

- Miss JMB