I am a single mom and I have to be able to trust the companies I use to do repairs for me. This is one that I DO! a few years ago I had them install central air in my home. The istallers did a wonderful job. They even checked out the furnace and found the heat exchanger was cracked. This crack could have let CO into my home if I had used the furnace. I had justed purchased the house and had a home inspection done before I purchased. The inspector missed the crack ! I had Zenner & Ritter install a Heil furnace that work great! These guys are the BEST!
Called for furnace repair on Sunday. They were willing to send someone out right away. Seemed like a well run family business by the way the staff answered the phone and communicated. A part was ordered and installed in just a few days. Very friendly, respectful (we have young children who were sleeping that evening), and fair. Thanks for the great furnace service in my Amherst, NY home.
- Happy patient
I’m very pleased with Z&R from the initial contact up to now with everything installed and running. We didn’t even know we qualified for the NYSERDA deal where they basically pay for half of all energy star systems you get installed. Earl (the point man) explained everything very clearly, was helpful with questions and was a great guide through the NY State rebate maze. As for installation; they said, “two guys, two days” and that’s pretty much it, though it was, in reality, two guys and one and a half days. These guys /go to work/! They introduced themselves, and went, immediately, into the cellar and started the job. These are true professionals, they adapted the furnace, A/C, and tankless water heater on the spot to the buildings shape and size and did so in a way that was efficient, clean and uncluttered. If your rushing to find a quality outfit with knowledge that will hold your hand from start to finish…go with Z&R.
I just had a heating / cooling system installed. Bob Fraser, my salesman was very professional and answered all my questions. He was particularly responsive to my needs and what I wanted. Others quoted what they wanted! He made suggestions not demands and was encouraging me to ask questions during the selling process. He did not try to over sell me. He even offered to evaluate the other quotes if I wanted. Jeremy and his helper were very professional in the installation process. They allowed me to look over their shoulder during the whole process. That showed confidence in their work and knowledge. His suggestion to relocate the A/C to the corner of the yard as opposed to my original location was a good one. A potential electrical problem was quickly assessed, and resolved without incident. I would highly recommend Zenner & Ritter for all your heating and cooling needs.
Have had nothing but good experiences with Z&R from the original purchase of the furnace/boiler to annual maintenance and repairs. They have been quick to respond in bad weather emergency service calls and prices are certainly competitive. Would not hesitate and have not hesitated to recommend them to friends and family.
There service was great. They [resolved] my problem quickly and at a fair price.