My furnace broke down in the middle of winter- I asked a few friends for referrals and Zenner & Ritter was mentioned by more than one friend. So I called them and they came out within a couple hours. The tech was extremely nice and friendly. After his recommendation to replace the furnace, I did so with Zenner & Ritter. (BTW he was not pushy, he basically said that I need to replace it but I can go with anyone I choose for the new furnace)! He recommended surprisingly the most cost effective one, which I trusted and went with. (Many companies would try to get you to get the most expensive product and be pushy about it). This tech was not, which I appreciated. After I chose what I wanted, they were out the next morning installing it. So far, works well. All the techs that came out were really nice. Spoke to Nathan from Z&R on the phone, very nice and professional.
Would definitely recommend. After speaking with Nathan, I am confident that if any problems arise, he’d make sure his customer is happy. Thank you Nathan and to the techs who helped me out at Z&R!
This is to RAVE about the service that your company provided in response to my recent request to diagnose the furnace problem in my home From the first call that I placed – to every phone call returned thereafter including Gene the Service Manager office assistants – to Steve who diagnosed the problem – and finally to Keith who installed the new furnace – EVERYTHING was done with great respect, professionalism, friendliness, and quality. I received calls back as promised Now that’s a rarity in today’s world of contractors Prices did not change. Another rarity. Steve Keith were on time – another rarity. And, Keith the installer went the extra mile explaining everything to me, cleaning up, and replacing filters He also called the next day in follow up to a question I had. He obviously is a happy employee, and this company is to be complimented on the quality people they have working for them. I would recommend their services anytime to anyone…keep up the good work! (from Niagara Falls)
I am a single mom and I have to be able to trust the companies I use to do repairs for me. This is one that I DO! a few years ago I had them install central air in my home. The istallers did a wonderful job. They even checked out the furnace and found the heat exchanger was cracked. This crack could have let CO into my home if I had used the furnace. I had justed purchased the house and had a home inspection done before I purchased. The inspector missed the crack ! I had Zenner & Ritter install a Heil furnace that work great! These guys are the BEST!
Called for furnace repair on Sunday. They were willing to send someone out right away. Seemed like a well run family business by the way the staff answered the phone and communicated. A part was ordered and installed in just a few days. Very friendly, respectful (we have young children who were sleeping that evening), and fair. Thanks for the great furnace service in my Amherst, NY home.
I’m very pleased with Z&R from the initial contact up to now with everything installed and running. We didn’t even know we qualified for the NYSERDA deal where they basically pay for half of all energy star systems you get installed. Earl (the point man) explained everything very clearly, was helpful with questions and was a great guide through the NY State rebate maze. As for installation; they said, “two guys, two days” and that’s pretty much it, though it was, in reality, two guys and one and a half days. These guys /go to work/! They introduced themselves, and went, immediately, into the cellar and started the job. These are true professionals, they adapted the furnace, A/C, and tankless water heater on the spot to the buildings shape and size and did so in a way that was efficient, clean and uncluttered. If your rushing to find a quality outfit with knowledge that will hold your hand from start to finish…go with Z&R.
I just had a heating / cooling system installed. Bob Fraser, my salesman was very professional and answered all my questions. He was particularly responsive to my needs and what I wanted. Others quoted what they wanted! He made suggestions not demands and was encouraging me to ask questions during the selling process. He did not try to over sell me. He even offered to evaluate the other quotes if I wanted. Jeremy and his helper were very professional in the installation process. They allowed me to look over their shoulder during the whole process. That showed confidence in their work and knowledge. His suggestion to relocate the A/C to the corner of the yard as opposed to my original location was a good one. A potential electrical problem was quickly assessed, and resolved without incident. I would highly recommend Zenner & Ritter for all your heating and cooling needs.